At Tera Tera Home Appliances, we aim to provide a smooth shopping experience for all our customers.

1. Order Cancellation

Customers can request cancellation of an order before it is shipped. Once the order has been shipped, cancellation may not be possible.

2. Refunds

If a cancellation or eligible return is approved, the refund will be processed through the original payment method or as applicable.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and supporting photos/videos.

4. Return Eligibility

Products must be unused and in their original condition and packaging, wherever applicable. Certain products may not be eligible for return due to their nature.

5. Refund Processing

Approved refunds may take a few business days to reflect in your bank account or payment method, depending on the payment provider.

6. Non-Refundable Situations

Refunds may not be provided for products damaged due to misuse, improper installation, or normal wear and tear.

7. Contact Us

For cancellation, return, or refund requests, please contact Tera Tera Home Appliances through the contact details available on our website.

Website: https://teraterahomeappliances.com/